After much tribulation, Petco.com refunded me for my 300+ dead mealworms.

The tribulation came in when trying to contact the Petco.com “Customer Support.” Contact forms found on Petco.com, which idiotically limit your complaint to only 1500 characters, once submitted, apparently get delivered to Pluto, because I received no response. Fed up with the contact forms, I went searching for an actual physical email address. Naturally, none exist anywhere on Petco.com. The email listed on my packing slip, cs@orders.petco.com, turned out to be invalid. Finally, I found through Google references to orders@petco.com, decided to give it a shot, and finally got through to someone.

So, hey Petco, thanks for living up to the Live Food 100% guarantee and giving me a refund, but if you’re not going to check your website form submissions, how about listing some email address on your site? Woof.

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